I Am Dunzo

Hi. I have had time to reflect and I am so Dunzo with eHarmony. This website has caused me more harm than good. It has not helped me at all. It is not good for me. I need to break away.

The topper was them responding to the following inquiry:

"Customer (Lupita) Can I only be "matched" with active members? I have been on the service for a while and I am not getting any communication requests from members. This service (eHarmony) is very frustrating as I seem to be matched with non-paying members who are not able to communicate. Or eHarmony is selecting members that have absolutely no interest in me. Please advice."

The following is their response:

Dear Lupita,

Thank you for contacting eHarmony Customer Care. We can understand your frustration regarding your matches and I'll be more than happy to assist you. Everyone who joins eHarmony and who successfully completes the Relationship Questionnaire is matched at first, as a non-subscriber. We give all of our members the opportunity to experience eHarmony’s powerful matching process based on the 29 Dimensions of Compatibility before subscribing. Once a non-subscriber is ready to start communicating with a match they are required to join the service as a paid member. At eHarmony, we like to create a virtual comfort zone and let our members take communication at their own pace. Many non-subscribers quickly transition to full-fledged members, and our research shows statistically, there is practically no difference between members and non-subscribers in their willingness to communicate. All members who join eHarmony come here for the one solid purpose of finding that special someone and we want to give everyone the best chance in finding that success.”

Lupita, I understand how it can be a challenge when matches do not respond to communication in a timely manner. However, I'd like to assure you that communication is a process that takes time and we recommend allowing matches 1-2 weeks to communicate. I encourage you to keep in mind that the length of time someone waits to respond is not always a reflection of their interest and we want to be sensitive to their unique situations. People go on vacation, travel for business, work long hours or just check personal e-mail sporadically. We ask our members to try to be as patient as possible. There is one aspect of your account that can certainly make a difference in the amount of communication you receive, your About Me section of your account. While taking a look at your account, I noticed that your About Me page is sparse. This is the very first impression of you that your matches will receive. Our average of 236 eHarmony members getting married every day have told us that they did not communicate with matches who did not have a complete About Me page. We want you to take the time to fill in thoughtful, detailed answers in this section, like you would if you were actually speaking to a new friend.

Also, a fantastic way to let your matches know that you are interested in receiving a response from them is to Nudge them. Nudge is a feature on eHarmony that allows you to send a gentle reminder to matches that have not responded to your most recent communication. The Nudge feature is available after 7 days have passed without a response from your match. You can send a Nudge at any point in the communication process except Open Communication, where you can send your own e-mail reminder. To Nudge a match, go to the Match Details page for the match who hasn’t responded to your communication. If 7 days have passed since your recent request for communication, the Nudge feature will appear in the yellow box under your match’s photo. Click the Nudge button. An e-mail will then be sent to your match reminding them that you are still interested in continuing Guided Communication. A Nudge message will also appear next to your name on their My Matches page. You can only Nudge a match once. Please try to give the match as much time to respond as possible before you put communication on hold or close the match entirely. To find out the date that you had last sent your Nudge, you can always return to their Match Details page, where the date and time of your Nudge will be displayed near the top. However, I'd like to share a suggestion that may open your matching pool further. I have reviewed your account and noticed that you have set to receive matches within 30 miles. We do, of course, recommend expanding your distance settings as wide as possible, which can truly help open up your matching pool. We have seen huge success for many of our members that have gone outside of their comfort zone, especially as far as distance is concerned, and ended up meeting the love of their life. According to Harris Interactive research, on average, 236 eHarmony members marry every day in the United States as a result of being matched on eHarmony. To modify your distance settings, please follow the steps below: 1. Log into your eHarmony account2. Click the My Settings tab at the top of the page3. Click the Match Settings subheading link4. Scroll down the page to the question, “How far are you willing to search to find your matches?” Once here, you will have the option to search by:- Radius (from “Up to 30 miles away” to “Up to 300 miles away”)- State (U.S.) or Province (Canada)- Your entire country- Specific countries around the world- Anywhere in the world Once you have made your selection, please make sure to click on the “save and continue” button in order to process your request. I’d like to recommend taking a look at a new online video Dr. Warren’s “5 Keys to Success” www.eHarmony.com/keystosuccess to give you the best idea of what to expect from the process. We look forward to helping you find the love of your life.

Sincerely,
U. R. Fucked
Customer Care,
eHarmony.